534 patient calls in 30 days. Zero missed.
Single-location community clinic, Maryland
99.8%calls answered (533 of 534)
0missed calls
1 in 9calls handled in Spanish
Home / Results
Recent resultsNumbers, not promises.
Two recent examples from practices we support, shared without names or patient details.
Recent results
Real numbers from practices we support.
Two recent examples, shared without names or patient details.
89 enquiries, at 18% under target cost per lead.
Disability-support provider, Australia
~US$7.65per lead (A$11.77), steady for 5 months
+78%ad engagement in 28 days
9,000+people reached
Want to see more detail? Ask us in your free review.
Result: front desk support
Every patient call answered, including in Spanish.
A single-location community clinic in Maryland needed every call answered without adding front desk staff. Our team picks up in the clinic's name, books and confirms visits, and handles the requests that used to pile up.
Calls answered each day
Last 30 days, weekdays. No caller details shown.
1일 차15일 차30일 차
534patient calls in 30 days
99.8%answered (533 of 534), 0 missed
~25calls a day, up to 45 on the busiest day
<4 minaverage refill or lab result call, every one completed
- Answered in the clinic's name with its own greeting and scripts
- About 1 in 9 calls handled in Spanish, so Spanish-speaking patients get help right away
- Appointments booked, confirmed, rescheduled and cancelled the same day
- All 20 prescription refill requests and all 10 lab result calls completed, in under 4 minutes on average
- Every call logged and visible to the clinic in Pulseline
What patients called about
New appointments 97Confirmations 87Spanish-language 57Reschedules 24Refill requests 20Cancellations 13Pharmacy calls 11Lab results 10Referrals 3Billing 2
Source: the clinic's Pulseline call report for 30 days in October 2026. Shown without names, phone numbers or call notes.
Result: medical marketing
Steady enquiries, below target cost.
A disability-support provider in Australia needed a reliable flow of enquiries from families and referrers. We built lead-form campaigns on Facebook and Instagram and kept improving them month after month.
Cost per lead vs the client's target
Main campaign, May to October 2026
Target
~US$9.40
Achieved
~US$7.65
89enquiries since the campaigns began
18%below target cost per lead (A$11.77 vs A$14.44)
+78%engagement on the newest campaign in 28 days
9,000+people reached in the last 3 months
- Lead-form campaigns that let families enquire in a few taps
- A dedicated campaign for new vacancies, launched and improved within weeks
- Budget that moves to whichever ad performs best each day
- Instagram placements added where engagement runs higher
Source: the client's Meta Ads Manager. Enquiries are lifetime form submissions; reach covers 1 Aug to 30 Oct 2026. US dollar amounts are approximate conversions from Australian dollars. Shown without the client's name or campaign names.
Want to see more detail? Ask us in your free review.
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