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How it worksLive in 2 weeks. We do the heavy lifting.
No new software to buy and no long setup project. Here's exactly what happens after you book your free review.
The three steps to go live
Free practice review
Day 1 · 15 minutes
We look at your call volume, claims and schedule, and send you a clear monthly price.
Learn your practice
Days 2 to 7
We sign the BAA, document your scripts, providers, payers and escalation rules, and get secure access to your systems.
Go live
Week 2
Calls forward to our team, billing work begins, and your Pulseline and MDClaim360 logins are ready the same day.
You're never left guessing.
- Live dashboards. Every call in Pulseline, every dollar in MDClaim360.
- A morning brief. The AI assistant summarizes yesterday in a few lines.
- A named contact. One person who knows your practice and answers your questions.
- Monthly check-in. We review results together and adjust hours or services.
About two hours of your team's time, total.
A 45-minute kickoff
Walk us through how your practice runs and what matters most to you.
System access
User accounts for your EHR, practice management and phone system.
A signed BAA
We send it; you sign it electronically before we see any patient data.
No one works on your practice until they're certified.
Every new team member completes the InCareMD training academy before joining a client account. Compliance comes first, then our service standards, then the skills for their role. Progress is tracked course by course, and nobody starts until every required course is complete.
- 1Compliance first
HIPAA, SOC 2 and PHI handling training for every role, with a certificate for each. Patient information stays locked until all three are approved.
- 2InCareMD standards
How we answer patients, document every call, escalate urgent issues and protect patient information.
- 3Skills for the role
US healthcare RCM and medical billing for billers, patient outreach and appointment setting for front desk, people management for team leads.
- 4Then, your practice
Only after that do they learn your scripts, providers and payers and start on your account.
- HIPAA trainingRequiredCertificate earned
- SOC 2 trainingRequiredSecurity and privacy
- PHI handling trainingRequiredProtecting patient information
- InCareMD service standardsRequiredCalls, notes, escalation
- Patient outreach and appointmentsFront deskScheduling, reminders, follow ups
- US healthcare RCMBillingClaims, payers, A/R
- Medical billing, complete courseBillingCoding, denials, appeals
- People management essentialsTeam leadsCoaching, quality, coverage
What we set up in the first two weeks.
Your phones
Call forwarding or a connection to your VoIP system, your greeting and your call scripts.
Your EHR
A secure integration with your EHR or practice-management system for schedules and billing.
Your billing
Clearinghouse and payer access, fee schedules and open A/R handed over.
Your dashboards
Pulseline and MDClaim360 logins for your team, with the right permissions for each person.
Your BAA
A signed business associate agreement before we touch any patient data.
Your team
A named team that learns your providers, payers and preferences.
Getting started questions
How long does it take to go live?
Do we need to change our EHR or phone system?
How much of our time does it take?
Is there a contract?
See where your practice is losing time and revenue.
Book a free 15-minute practice review. You get your missed calls, stuck claims and a clear monthly price.
(833) 4-CARE-98