United States
Headquarters
Germantown, MD 20874
United States
Germantown, MD 20874
12910 Cloverleaf Center Dr, Suite 110Germantown, MD 20874
United States
Home / About
About InCareMDBig-system support. Small-practice care.
InCareMD started with one idea: independent practices deserve the same support big health systems have, without the big-system price.
Why we exist
"Every missed call is a patient who needed you. Small practices shouldn't lose them because the front desk is stretched thin."
We built InCareMD around three things a small practice needs: phones that get answered, claims that get paid, and a clear view of both. We built our own software, Pulseline and MDClaim360, so every client sees the work we do, live.
How we work
What you can count on
You see everything
Every call and every claim shows up in your dashboards. No black box.
An extension of your team
We learn your scripts, providers and payers, and work the way you do.
Privacy first
HIPAA-trained staff, a BAA with every client and encrypted patient data.
Trained before day one
No one works on your practice until they're certified.
Every new team member completes the InCareMD training academy before joining a client account. Compliance comes first, then our service standards, then the skills for their role. Progress is tracked course by course, and nobody starts until every required course is complete.
- 1Compliance first
HIPAA, SOC 2 and PHI handling training for every role, with a certificate for each. Patient information stays locked until all three are approved.
- 2InCareMD standards
How we answer patients, document every call, escalate urgent issues and protect patient information.
- 3Skills for the role
US healthcare RCM and medical billing for billers, patient outreach and appointment setting for front desk, people management for team leads.
- 4Then, your practice
Only after that do they learn your scripts, providers and payers and start on your account.
InCareMD AcademyTraining record · sample
Ready for client work- HIPAA trainingRequiredCertificate earned
- SOC 2 trainingRequiredSecurity and privacy
- PHI handling trainingRequiredProtecting patient information
- InCareMD service standardsRequiredCalls, notes, escalation
- Patient outreach and appointmentsFront deskScheduling, reminders, follow ups
- US healthcare RCMBillingClaims, payers, A/R
- Medical billing, complete courseBillingCoding, denials, appeals
- People management essentialsTeam leadsCoaching, quality, coverage
Required courses100%
HIPAA, SOC 2, PHICertified before patient work
Offices
Our offices. One global team.
United States
Open in Google MapsAustralia
Operations office
Parramatta NSW 2150
Australia
Parramatta NSW 2150
6/13 Hunter StParramatta NSW 2150
Australia
Global presence
One team across 8 countries.
Our team works across the United States, Australia, Canada, the UAE, Pakistan, India, the Philippines and New Zealand, with offices in the United States and Australia. As one side of the world signs off, the next signs on, so your practice is covered around the clock.
2Offices
8Countries
24/7Coverage
- United StatesHeadquarters
- CanadaTeam members
- United Arab EmiratesTeam members
- PakistanTeam members
- IndiaTeam members
- PhilippinesTeam members
- AustraliaOperations office
- New ZealandTeam members
Phone (833) 4-CARE-98 · 7 days a week, 9 a.m. to 5 p.m. ET · Operations run 24/7 · We're hiring
Free · 15 minutes · no obligation
See where your practice is losing time and revenue.
Book a free 15-minute practice review. You get your missed calls, stuck claims and a clear monthly price.
(833) 4-CARE-98