Home / Services / Front desk support
Front desk supportEvery call answered. Every patient looked after.
A trained team picks up your calls, books and confirms appointments, and takes care of messages, refills and after-hours, inside the systems you already use.
Everything you need, handled.
Inbound calls
Live answering with your greeting and scripts. Questions, directions, insurance basics and messages for your team.
Scheduling
New and returning patients booked, moved and confirmed in your scheduling system, following your provider rules.
Reminders and confirmations
Calls and texts before each visit so fewer patients forget, and open slots get filled from your waitlist.
Refills and messages
Refill requests and clinical messages taken accurately and routed to the right person, with urgent ones flagged.
After-hours and overflow
Evenings, weekends, lunch breaks and busy mornings. Urgent calls reach your on-call provider.
Intake and verification
New-patient details collected and insurance eligibility checked before the visit, so check-in is quick.
$8 an hour. 80 hours from $640 a month.
Pick the hours you need and change them any month. No setup fees, no long contract. Pulseline call tracking and its AI assistant come free.
How $8 an hour works, without cutting corners.
The price is low because of how we are organized, not because of who we hire. Here's what stands behind every call.
A global team, run from the US
Our team works across 8 countries and is managed from our US headquarters, with an operations office in Australia. Spanning time zones lets us cover days, evenings and weekends at one simple hourly rate.
Trained before your first call
Every team member completes the InCareMD training academy before joining a client account: HIPAA and SOC 2 training, our service standards course, and your practice's own greeting, scripts and schedule rules.
HIPAA from day one
We sign a business associate agreement before any patient information is shared. Access is limited to what each person needs, inside your own systems, and every call is visible to you in Pulseline.
Want to meet the people who would cover your practice? Ask in your free review.
Every patient call answered, including in Spanish.
A single-location community clinic in Maryland needed every call answered without adding front desk staff. Our team picks up in the clinic's name, books and confirms visits, and handles the requests that used to pile up.
Calls answered each day
Last 30 days, weekdays. No caller details shown.
- Answered in the clinic's name with its own greeting and scripts
- About 1 in 9 calls handled in Spanish, so Spanish-speaking patients get help right away
- Appointments booked, confirmed, rescheduled and cancelled the same day
- All 20 prescription refill requests and all 10 lab result calls completed, in under 4 minutes on average
- Every call logged and visible to the clinic in Pulseline
What patients called about
Source: the clinic's Pulseline call report for 30 days in October 2026. Shown without names, phone numbers or call notes.
Front desk support questions
Will patients know they're talking to an outside team?
Do you work in our EHR and phone system?
What if a call is urgent?
Can we change hours month to month?
See where your practice is losing time and revenue.
Book a free 15-minute practice review. You get your missed calls, stuck claims and a clear monthly price.
(833) 4-CARE-98